Panelist Frequently Asked Questions

Here are answers to questions asked often by members and prospective members of the KJT Group panel.

 

Membership

How do I become a member of the KJT Group panel?

You can join the panel by completing the welcome screener.

How did I become a member of the KJT Group panel?

Our names come from several sources. In every invitation, we identify the research is being conducted by KJT Group and the purpose of the research. We do not spam or send unsolicited commercial email to our panel members.

Who is in the KJT Group panel?

Our panel consists of a diverse cross-section of healthcare professionals residing in the United States.

How do I benefit from participating in surveys?

Our panel members are compensated using fair market value for the time commitment required. Compensation varies based on the type of study and the expected participation levels. Compensation is always clearly communicated in our invitation for participation. Should you have any questions regarding compensation, please contact the Survey Help Desk.

How do I unsubscribe from the KJT Group Panel?

We appreciate your participation in the KJT Group Panel and encourage you to remain part of our community. However, if you would like to unsubscribe at any time, you may do so by completing an online form. To access the online form, please click on the link below. You will then be prompted to enter your name and the email address you would like removed. This should take effect within 3 weeks of submitting the form.

Complete this online form to be removed from future mailings.

 

Panel Member Privacy

Does anyone have access to my personal information?

Protecting your privacy is of the utmost importance to us. We employ the most sophisticated technology to protect your personal information, and we will never release your information without your permission. For more detailed information, please review our Privacy Policy.

What if I am not getting any surveys?

If you have not done so already, please add us to your safe list. Internet Service Providers (ISPs) change their filters often which may cause your survey invitation to end up in your junk email folder, or it may be blocked completely. It is a good idea to check your junk mail folder to make sure you do not miss any of our survey invitations.

 

Participation in Surveys

How do I participate in research surveys?

Generally, we invite a selected portion of the KJT Group panel to participate in a survey. As a respondent you are often pre-selected for participation based on your professional role or other characteristics. This helps us to ensure the research opportunities we invite you to participate in are appropriate for you. We send you an email invitation that describes the research and provides you with a link so only you can take the survey.

How many emails can I expect to receive from KJT Group?

As a general matter of policy, KJT Group panel members receive no more than two invitations to unique surveys each month. Members may, however, receive one to two reminder invitations for each survey.

Do I have to participate every time I am invited to take a survey?

We encourage you to take a survey whenever you receive an invitation. We value your opinion. Choosing not to participate in a survey will not affect your membership.

How long do surveys take to complete?

The survey or interview length may vary, but will be clearly communicated to you in the invitation. This time may vary depending on the speed of your Internet connection or browser.

What happens if I am in the middle of a survey and either do not have time to finish or lose my connection to the survey?

If you did not complete the survey, you can finish at a later time. Simply enter as you did originally, using the same unique URL. You can resume taking the survey where you left off. Some surveys are only available for a few days. In cases where the survey fielding has ended, you will be notified when you try to enter the survey.

Who do I contact if I have questions or comments about a survey?

Please contact our Survey Help Desk and a member of the KJT Group team will be very happy to answer any questions you may have and they will listen to any suggestions or comments. Questions or comments about the design or content of specific surveys will then be forwarded to the appropriate project manager. We value your feedback, as we continually try to improve the quality of our surveys and your survey-taking experience.

 

Technical Challenges

What computer technology do I need to participate in surveys?

For most of our surveys, all you need is an Internet connection. Occasionally, our surveys require additional technology that you may or may not possess, such as a sound card. In those cases, the survey invitation will specify any technology requirements. If your computer lacks the required technology, feel free to wait to take part in a future study that does not require these features.

How do I address any technical problems I encounter while taking a survey?

Unfortunately, we occasionally experience technical problems with our servers or surveys. If you are unable to access a survey or it takes too long to complete a particular survey, you can always exit and finish the survey at a later time.

If you are experiencing a technical problem, please feel free to contact the Survey Help Desk. The Survey Help Desk will determine what the problem is and help you access the survey, or, at least, explain what is happening.

I tried entering the password you sent me to get into the survey, but it did not work.

Please contact the Survey Help Desk, and we will help you gain access to the survey.