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Cindy McElroy

Research Director

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About Cindy McElroy

Cindy McElroy, MS brings 16+ years of research-based consulting experience to her clients. The last 6 of those years have been focused exclusively in the healthcare industry where she has worked with pharmaceutical, medical device and health insurance clients across a wide range of topics, methodologies and therapeutic categories. Though at home with many types of research, she has specific expertise in and passion for customer experience optimization research.

Cindy takes pride in being a true partner in the research process. She has a strong focus on building client relationships based on collaboration, responsiveness and trust. Clients appreciate her detailed and insightful analyses, while also valuing her behind-the-scenes program management skills. Cindy has extensive experience managing large, complex programs with both physicians and consumers.

Cindy holds a Master of Science degree in Library and Information Sciences from Simmons College and a BA from the University of Connecticut where she graduated magna cum laude.